Terms & Conditions
lg89 Platform Agreement

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "User") and lg89 ("the Platform", "we", "us", "our") governing your access to and use of the lg89 website located at lg89.app and all associated products, services, features, and content offered through that website. By registering an account, logging in, making a deposit, or placing any wager on the lg89 platform, you confirm that you have read, understood, and unconditionally accepted these Terms in their entirety.

These Terms apply to all users of lg89 regardless of how they access the platform — whether through a desktop browser, mobile browser, or any other compatible device. The lg89 platform is operated with Bangladesh-based players as its primary audience, and all services are denominated in Bangladeshi Taka (৳) unless explicitly stated otherwise.

These Terms should be read in conjunction with the lg89 Privacy Policy and the Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between these Terms and a specific promotional or bonus offer's individual terms, the specific offer terms shall prevail in respect of that offer only.

lg89 reserves the right to amend, modify, suspend, or terminate any aspect of the platform and these Terms at any time. Where changes are material, lg89 will provide reasonable advance notice. Your continued use of the platform after the effective date of any change constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using lg89 immediately and contact support to close your account.

Nothing in these Terms is intended to create a partnership, joint venture, employment, or agency relationship between you and lg89. These Terms govern a commercial relationship between a platform provider and an end user of that platform's services.

To register and maintain an active account on lg89, you must meet all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the platform:

• You must be at least 18 years of age. lg89 enforces a strict 18+ only policy across all products and services.
• You must be accessing the platform as a private individual acting on your own behalf, and not as a professional, agent, or representative of any commercial entity.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited by applicable law.
• You must not have previously been self-excluded from the lg89 platform or had your account closed for reasons of fraud, abuse, or violation of these Terms.
• You must provide accurate, complete, and current information at the point of registration, including your real name, date of birth, and a valid contact method.

lg89 may request age verification documentation at any point — including at registration, before processing a withdrawal, or during a routine account review. Acceptable documents include a national identity card (NID), passport, or driving licence issued by the Government of Bangladesh or another recognised authority. Players who fail to provide acceptable age verification within the timeframe specified by the lg89 support team may have their account suspended pending verification.

If lg89 discovers that a registered account is being operated by a person under 18 years of age, the account will be closed immediately, all pending withdrawal requests will be cancelled, and any deposits made will be reviewed in accordance with applicable responsible gaming and underage gambling policies. lg89 takes underage gambling extremely seriously and cooperates fully with any investigation conducted by relevant authorities.

Players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other areas of Bangladesh are subject to the same eligibility requirements. No exceptions to the 18+ age restriction are made on the basis of location, VIP tier, or account history.

Each individual may hold only one registered account on the lg89 platform. Creating multiple accounts — whether using different email addresses, phone numbers, payment methods, device identifiers, or any other means — is strictly prohibited. lg89 employs automated and manual processes to detect duplicate accounts, and any accounts identified as duplicates will be merged or closed at the sole discretion of lg89.

When registering, you agree to provide truthful and accurate information in all fields. Providing false information — including a false date of birth, a name that does not match your identity documentation, or an address you do not reside at — is a violation of these Terms and may result in immediate account closure and forfeiture of any account balance.

You are solely responsible for maintaining the security of your lg89 account credentials. This includes choosing a strong, unique password, not sharing your login details with any third party, and logging out of your account when using a shared or public device. lg89 will never contact you and request your password under any circumstances. If you suspect your account credentials have been compromised, you must contact lg89 support immediately via live chat.

lg89 reserves the right to refuse account registration to any applicant without providing a reason. This discretion is exercised where there are reasonable grounds to believe that an applicant is ineligible, has previously violated these Terms, or poses an elevated risk of fraud or abuse.

Account Verification (KYC)

As part of its commitment to fair play, security, and responsible gaming, lg89 operates a Know Your Customer (KYC) verification process. Players may be required to complete identity verification before their first withdrawal, when a withdrawal exceeds certain thresholds, or at any time the lg89 compliance team deems it necessary. Verification typically requires submission of a government-issued photo ID and proof of the payment method used for deposits. Failure to complete KYC verification within the required timeframe will result in withdrawal suspension until the process is completed.

lg89 accepts deposits and processes withdrawals in Bangladeshi Taka (৳) via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank. All payment methods must be registered in the account holder's own name. Third-party deposits and withdrawals — where the payment source belongs to another individual — are strictly prohibited and will result in the rejection of the transaction and potential account review.

The minimum deposit on lg89 is ৳100. Individual payment methods may have higher minimum thresholds as imposed by the payment provider. There is no maximum deposit limit for standard accounts; however, VIP tier limits and individual payment provider caps may apply.

Withdrawal requests are subject to the processing times associated with each VIP tier:

• Silver VIP: Withdrawals processed within 24 hours
• Gold VIP: Withdrawals processed within 12 hours
• Platinum VIP: Withdrawals processed within 4 hours
• Elite VIP: Withdrawals processed within 15–30 minutes on average

All withdrawal requests are subject to identity verification and bonus wagering requirement completion. lg89 will not process a withdrawal where an active bonus balance has not yet met its associated wagering requirement. Players may choose to forfeit an active bonus in order to withdraw their cash balance; forfeited bonus funds are non-recoverable.

lg89 does not charge withdrawal fees on its side. However, payment providers such as bKash or Nagad may apply their own transaction charges, which are outside lg89's control. Players are advised to check their payment provider's current fee schedule before initiating a withdrawal.

lg89 reserves the right to carry out additional security and fraud checks on withdrawal requests, which may temporarily extend the processing time stated above. Players will be notified by the support team if their withdrawal request is subject to an extended review.

lg89 offers a range of bonuses and promotional offers to both new and existing players, including welcome bonuses, reload bonuses, cashback offers, and seasonal promotions tied to events such as BPL match weeks, IPL, Eid, Ramadan, Pohela Boishakh, Victory Day, and Independence Day. Each bonus or promotion is subject to specific terms and conditions that are clearly stated at the time the offer is communicated.

All bonuses are subject to wagering requirements. A wagering requirement specifies the total volume of real-money bets that must be placed using the bonus funds before any associated winnings can be withdrawn. Wagering requirements for each offer are stated explicitly in the offer's individual terms and are calculated as a multiple of the bonus amount (e.g., a ৳1,000 bonus with a 10x wagering requirement requires ৳10,000 in qualifying bets before withdrawal is permitted).

The following general rules apply to all lg89 bonuses unless the specific offer states otherwise:

• Bonuses are available to one account per player, per household, and per device.
• Bonuses credited to an account expire after the period specified in the individual offer terms. Expired bonus funds and any associated winnings will be removed from the account balance.
• lg89 reserves the right to withdraw or modify any bonus offer at any time, with reasonable notice provided where possible.
• Players who are found to have exploited bonus offers — including through matched betting strategies, arbitrage, or multi-account abuse — will have their bonus access restricted and may have their account suspended.
• Free bets and free spins, where offered, are subject to the same single-account and fair-use rules as cash bonuses.
• The lg89 VIP loyalty program — including Silver, Gold, Platinum, and Elite VIP tier benefits — operates under its own separate programme terms, which are available from the VIP section of the platform after login.

Players are encouraged to read the full terms of any bonus offer before claiming it. If you have questions about a specific offer, the lg89 24/7 support team is available via live chat to explain the applicable terms in plain English.

All bets placed on the lg89 platform are subject to the following general betting rules, in addition to any sport-specific or game-specific rules that are presented at the point of placing the bet. Players are responsible for understanding the rules applicable to each market before placing a wager.

General Betting Rules

• All bets are final once confirmed on the platform. lg89 does not accept requests to cancel or amend confirmed bets except in cases of manifest error (see below).
• Bets placed on events whose outcomes were already determined at the time of bet placement — due to a platform technical error or data feed failure — are void and the stake will be returned.
• lg89 reserves the right to void any bet placed at odds that were clearly incorrect due to a human or technical error. A "manifest error" is defined as an odds price that materially deviates from the true market price available at reputable reference sportsbooks at the time of the bet. Players who place bets with knowledge that odds are in manifest error will have such bets voided.
• Maximum payout limits apply to all markets. These limits are stated within each market or upon request from the support team and vary by sport, market type, and VIP tier.
• lg89 reserves the right to limit stakes, restrict markets, or close accounts of players identified as engaging in patterns of arbitrage betting, matched betting, or other strategies that constitute abuse of the platform's pricing.

Cricket, Football, and Other Sports

For cricket markets — including BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals — in-play bets are accepted up to the point that the relevant ball is bowled or the relevant event commences, as determined by the lg89 live data feed. Bets accepted after an event has commenced due to a data feed delay are subject to void settlement at lg89's discretion.

All live betting markets are offered subject to data availability. lg89 does not guarantee the uninterrupted availability of any specific in-play market during a live event. Temporary suspension of live markets during periods of heightened uncertainty (e.g., a wicket or video review in cricket) is standard practice and does not constitute a platform fault.

Casino and Slots

All casino games and slot titles available on lg89 use certified random number generation (RNG) technology provided by the originating game studio (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi). lg89 does not modify the RNG parameters of any third-party game. In the event of a game malfunction or disconnection mid-round, the outcome of the interrupted round is void and the round stake is returned to the player's balance.

By using the lg89 platform, you agree to conduct yourself in accordance with the following obligations at all times. These obligations exist to protect the integrity of the platform and the experience of all players in the lg89 community.

• You will not use the lg89 platform for any unlawful purpose, including but not limited to money laundering, fraud, or the circumvention of financial regulations applicable in Bangladesh.
• You will not attempt to access any part of the lg89 platform or its underlying systems by means other than the standard user interface provided — including automated scripts, bots, scrapers, or other non-human access tools.
• You will not attempt to exploit any bug, vulnerability, or error in the lg89 platform for financial gain. Suspected bugs must be reported to the support team immediately. Players who exploit bugs will have associated winnings voided and their account reviewed for suspension.
• You will not engage in collusion with other players in any casino game or sports betting market with the intent to manipulate outcomes or gain an unfair advantage.
• You will not use offensive, abusive, or threatening language when communicating with lg89 support staff or other platform users. lg89 reserves the right to close the accounts of players who engage in abusive behaviour toward staff.
• You will keep your contact information up to date in your account profile, including your email address and phone number, so that lg89 can reach you for verification, security, and support purposes.
• You will not share your account credentials with any other person, nor allow any other person to access or operate your lg89 account on your behalf.

lg89 reserves the right to take any action it deems appropriate — including account suspension, balance forfeiture, or permanent closure — in response to a violation of the obligations set out in this section. Actions taken under this section are not subject to appeal where the violation has been confirmed through platform investigation.

lg89 reserves the right to suspend or permanently close any player account at its discretion. The circumstances under which an account may be suspended or closed include, but are not limited to, the following:

• Failure to complete required identity (KYC) verification within the specified timeframe.
• Evidence or reasonable suspicion of underage gambling (player is under 18 years of age).
• Evidence or reasonable suspicion of fraud, including the use of stolen or unauthorised payment methods.
• Evidence or reasonable suspicion of money laundering activity.
• Multi-account creation or bonus abuse.
• Violation of any obligation set out in Section 7 of these Terms.
• A player-initiated self-exclusion request submitted via live chat or through the responsible gaming tools in the account dashboard.

Where an account is suspended pending investigation, the player will be notified by email to the address on file. The player will be given an opportunity to provide information relevant to the investigation within a reasonable timeframe. Where an account is permanently closed due to a confirmed violation, any bonus balance and associated winnings will be forfeited. Cash balances arising from genuine deposits will be returned to the player by the original payment method after the completion of any applicable investigation and KYC process, unless the funds are subject to a law enforcement freeze or fraud hold.

Players who wish to close their own account — whether for responsible gaming reasons or any other reason — may do so by contacting the lg89 support team via live chat. Voluntary closure requests are actioned within 24 hours. Players who close their account voluntarily and later wish to re-register are subject to a seven-day cooling-off period before a new account will be accepted, provided no self-exclusion is in place. Self-excluded players must not attempt to re-register during their exclusion period.

lg89 is committed to fair and transparent account management. If you believe your account has been suspended or closed in error, you may contact the support team at [email protected] to request a review. All review requests are handled in English and are responded to within 5 business days.