Privacy Policy —
How lg89 Protects Your Data

lg89 collects personal data about you in three principal ways: data you provide directly when registering or using our platform, data generated automatically as you interact with our services, and data we receive from trusted third-party partners where this is necessary for identity verification or fraud prevention.

Data You Provide Directly

When you create an lg89 account or interact with our support team, you may provide the following categories of personal data:

• Identity data: Full name, date of birth, gender, and government-issued identification number (e.g., Bangladesh National ID / NID, passport number).
• Contact data: Email address, mobile phone number, and residential address (city and district within Bangladesh, e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar).
• Account credentials: Username and encrypted password. lg89 never stores passwords in plain text.
• Payment data: Mobile financial service account identifiers (bKash, Nagad, Rocket, Upay) and bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) as needed to process deposits and withdrawals in Bangladeshi Taka (৳).
• Identity verification documents: Scanned copies or photographs of government-issued ID documents submitted during the KYC process.
• Support communications: Records of live chat conversations, email correspondence, and any other communications you initiate with the lg89 support team.

Data Collected Automatically

When you access the lg89 platform — whether via desktop browser or mobile browser — certain technical data is collected automatically by our systems:

• Device and browser data: IP address, browser type and version, operating system, device type, screen resolution, and language settings.
• Usage data: Pages visited, games played, bet amounts, session duration, click paths, and time zone (Bangladesh Standard Time, UTC+6).
• Log data: Server access logs including timestamps, error logs, and security event records.
• Cookie and tracking data: Session identifiers, preference tokens, and analytics data as described in the Cookies section below.

Data From Third Parties

In certain circumstances, lg89 may receive personal data about you from third-party sources, including identity verification agencies engaged to assist with KYC compliance, payment processors who confirm transaction status, and fraud prevention services that flag potentially suspicious activity. Any third-party data received by lg89 is handled in accordance with this Privacy Policy and applicable data protection standards.

lg89 uses the personal data it collects for specific, lawful purposes. We do not use your data in ways that are incompatible with the purposes described at the time of collection. The table below outlines the primary purposes for which your data is used and the lawful basis underpinning each use.

Cookies are small text files placed on your device by the lg89 platform when you visit. They enable the platform to remember your session, maintain your login state, and gather anonymous analytics data that helps us improve the service. lg89 uses the following categories of cookies:

• Strictly necessary cookies: These are essential for the lg89 platform to function. They manage your login session, maintain your account state during navigation, and enable security features such as CSRF token validation. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies: These remember your preferences — such as your preferred language (English), display settings, and notification preferences — so you do not have to re-enter them on each visit.
• Analytics cookies: lg89 uses internal analytics tools to understand how players navigate the platform, which games and markets are most popular, and where players encounter friction. These cookies collect data in an aggregated, anonymised form and are not linked to your personal account profile for marketing purposes.
• Security cookies: These cookies support our fraud detection and account security systems by detecting anomalous session behaviour such as sudden location changes or simultaneous logins from multiple devices.

lg89 does not use third-party advertising or retargeting cookies. We do not allow advertising networks to place cookies on the lg89 platform, and your browsing activity on lg89 is not shared with external ad platforms.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please note that blocking strictly necessary cookies will prevent you from logging in to your lg89 account. Detailed instructions for managing cookies in popular browsers are available from the browser's own help documentation.

In addition to browser-level controls, lg89 provides a preference centre accessible from your account dashboard where you can opt in or out of functional and analytics cookies independently of your browser settings.

lg89 does not sell your personal data to third parties. However, to deliver a fully functional, secure, and compliant platform, we do share specific categories of data with a limited set of trusted third-party partners. All such partners are contractually required to handle your data in accordance with applicable data protection standards and to use it solely for the purposes specified by lg89.

Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank) receive transaction-specific data necessary to process your deposits and withdrawals in Bangladeshi Taka (৳). These processors are subject to their own regulatory and data protection obligations.
• Identity verification providers: Third-party KYC services may receive your identity document data and personal details to conduct age and identity verification checks on behalf of lg89. These providers operate under strict confidentiality agreements.
• Fraud prevention services: Specialised fraud detection platforms may receive device data, IP address information, and transaction metadata to identify and prevent fraudulent activity. Data shared for this purpose is the minimum necessary for effective fraud detection.
• Game content providers: For casino games and slots supplied by third-party studios (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi), your game session data — including bet amounts and game outcomes — is processed by the respective provider's certified RNG platform. These providers do not receive your full personal profile.
• IT and infrastructure providers: Cloud hosting and infrastructure partners who support the operation of the lg89 platform may have access to server-level data, including encrypted databases. These providers are bound by strict data processing agreements.
• Legal and regulatory authorities: lg89 may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies in response to a lawful request, court order, or as required by applicable law. lg89 will notify you of such disclosures where legally permitted to do so.

lg89 does not share your personal data with other gambling operators, marketing agencies, data brokers, or any other commercial entity not listed above. Any new category of third-party sharing will be reflected in an updated version of this Privacy Policy, and you will be notified in advance where the change materially affects how your data is used.

Protecting the personal data of our players is one of lg89's highest operational priorities. We implement a layered approach to data security that combines technical, organisational, and procedural controls designed to prevent unauthorised access, accidental loss, and unlawful processing of your personal data.

• Transport encryption: All data exchanged between your browser and the lg89 platform is encrypted using TLS 1.2 or higher with 256-bit SSL certificates. This applies to all pages, including login, deposit, withdrawal, and account management screens.
• Password security: Player passwords are hashed using a strong one-way cryptographic algorithm before storage. lg89 staff cannot view your plain-text password, and neither can any third party who gains access to the password database.
• Access controls: Internal access to player personal data is restricted on a strict need-to-know basis. Platform staff are granted the minimum level of data access necessary to perform their role. All access is logged and periodically audited.
• Two-factor authentication (2FA): lg89 supports optional two-factor authentication for player accounts. Players are strongly encouraged to enable 2FA to add an additional layer of security to their account login.
• Infrastructure security: The lg89 platform is hosted on hardened infrastructure with regular security patching, intrusion detection systems, and DDoS mitigation controls in place.
• Data breach response: lg89 maintains a documented data breach response procedure. In the event of a confirmed data breach that poses a risk to your personal data, affected players will be notified promptly and the relevant steps outlined to protect your account.

Despite these controls, no platform can guarantee absolute security over the internet. You also have a role to play in keeping your account secure: use a strong, unique password, do not share your login credentials with anyone, and contact lg89 support immediately at [email protected] if you suspect any unauthorised access to your account.

lg89 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply to the principal categories of data held by lg89:

As an lg89 player, you have a number of rights regarding your personal data. These rights are available to all players regardless of their location within Bangladesh, and requests can be submitted in English via the support team. lg89 will respond to all valid rights requests within 5 business days.

• Right of access: You may request a copy of the personal data lg89 holds about you, including the categories of data, the purposes for which it is used, and any third parties with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. This includes updating your contact details, correcting a misspelled name, or updating your address.
• Right to erasure ("right to be forgotten"): You may request that lg89 delete your personal data where there is no longer a lawful basis for retaining it. As noted in the Data Retention section, certain data must be retained for legal reasons and cannot be deleted on request until the applicable retention period has expired.
• Right to restriction of processing: You may request that lg89 restrict further active processing of your personal data — for example, during a period in which you are disputing the accuracy of data we hold — while still permitting its storage.
• Right to data portability: Where processing is based on your consent or on contract performance, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object to the processing of your personal data where lg89 relies on legitimate interests as its lawful basis, including objecting to the use of your data for personalised promotional communications.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

To exercise any of these rights, contact the lg89 support team via live chat from your account dashboard, or by writing to [email protected] with the subject line "Privacy Rights Request". You may be asked to verify your identity before your request is processed to protect against unauthorised access to your data.

lg89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal obligations, or improvements to our platform. When a material change is made to this policy, we will notify registered players via email or via a prominent notice on the lg89 platform at least 7 days before the change takes effect.

The effective date at the top of this Privacy Policy indicates when the current version came into force. Continued use of the lg89 platform after the effective date of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with an updated policy, you should discontinue use of the platform and contact the support team to discuss your account options.

Minor updates — such as clarifications to existing language, correction of typographical errors, or editorial improvements that do not change the substance of our data practices — may be made without advance notice. The "Last Reviewed" date in the hero section of this page is updated whenever any revision is made, major or minor.

Previous Versions

Archived versions of previous Privacy Policies are available upon request. If you need to review the version of this policy that was in effect during a specific period, contact the lg89 support team with the relevant date range and we will provide the applicable archived version within 5 business days.

Contact the lg89 Privacy Team

If you have any questions, concerns, or feedback regarding this Privacy Policy, or if you wish to exercise any of your privacy rights as described in Section 7, please contact the lg89 support team using any of the following channels. All privacy-related communications are handled by English-speaking support staff and are treated with strict confidentiality.

• Email: [email protected] — use the subject line "Privacy Enquiry" for fastest routing.
• Live chat: Available 24/7 directly from your lg89 account dashboard.
• Response time: All privacy-related enquiries are acknowledged within 24 hours and fully resolved within 5 business days. Complex rights requests (e.g., full data subject access requests) may take up to 30 days.

lg89 is committed to resolving all privacy concerns directly and promptly. We take every enquiry seriously and treat all personal data shared in the course of a support interaction with the same care and protections described throughout this policy.