Responsible Gaming
at lg89
lg89 is committed to providing a safe, fair, and enjoyable betting environment for all players across Bangladesh. Our responsible gaming framework gives you full control over your play — including deposit limits, time-outs, and self-exclusion tools — so that entertainment never becomes a problem.
Playing Safe Is Our Priority
At lg89, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress, emotional harm, or personal hardship. As Bangladesh's leading VIP sportsbook and online casino, we take our duty of care to every player seriously, and our responsible gaming programme is built into the very foundation of how lg89 operates.
Our responsible gaming framework is not an afterthought. Every feature of the lg89 platform — from account registration and deposit processing to bonus eligibility and game access — is designed with player welfare in mind. We work alongside industry best-practice standards to ensure that the tools and information players need to stay in control are always readily accessible, clearly presented in English, and easy to use from any device.
Responsible gaming at lg89 means three things in practice: prevention (ensuring players understand the risks before they begin), control (giving players the tools to manage their activity), and intervention (providing prompt, confidential support when gambling stops being fun and starts to cause harm). This page explains all three in detail.
Whether you are a casual player enjoying weekend BPL cricket odds, a slots enthusiast exploring the lg89 game catalogue, or a VIP member placing high-stakes live casino bets — the same responsible gaming protections apply to every account on the platform. There are no exceptions based on VIP tier, deposit history, or account status.
lg89's approach is built on three pillars:
1. Prevention — educating players on risk
2. Control — tools to manage activity
3. Intervention — confidential help when needed
Gambling is entertainment, not a guaranteed way to make money. Never bet more than you can afford to lose, and always set a budget before you begin a session.
Player Protection First
Every lg89 account benefits from built-in responsible gaming safeguards. Our compliance team monitors unusual activity patterns and proactively reaches out to players who may need support — before a problem escalates.
Full Account Control
From your lg89 account dashboard, you can set daily, weekly, or monthly deposit limits, activate session time limits, take a cooling-off break, or request permanent self-exclusion — all in English, without needing to contact support.
24/7 English Support
Our dedicated support team is available around the clock via live chat for players across Bangladesh — from Dhaka to Cox's Bazar. Responsible gaming concerns are escalated immediately to trained welfare staff.
Reality Check Alerts
lg89's reality check feature sends you periodic in-session notifications showing how long you have been playing and your net session result. These pop-up reminders help you stay aware of time and money spent.
Strict Age Verification
lg89 enforces a strict 18+ policy. All new accounts undergo age and identity verification before any real-money betting is permitted. We use KYC document checks to confirm every player is a legal adult.
Secure & Confidential
All responsible gaming requests — including self-exclusion applications and welfare support conversations — are handled with complete confidentiality and are never shared with marketing or promotional teams.
18+ Only — No Exceptions
lg89 operates a strict minimum age policy. You must be 18 years of age or older to register an account, make a deposit, or place any bet on the lg89 platform. This policy applies to all players regardless of their location within Bangladesh or the type of game they wish to play — sports betting, live casino, slots, or any other product.
Age verification is a mandatory step in the lg89 account registration process. Before your account is approved for real-money play, you will be required to submit a valid government-issued identity document confirming your date of birth. Accepted documents include Bangladesh National ID (NID), a valid passport, or a driving licence issued by the Bangladesh Road Transport Authority. Accounts where age cannot be confirmed to the satisfaction of our KYC team will not be activated.
In cases where lg89 has reasonable grounds to suspect that a registered player may be under the age of 18 — whether based on verification discrepancies, support interactions, or third-party intelligence — the account will be suspended immediately pending a full age verification review. Any winnings accrued during the suspension period will be withheld until the review is complete. If the player is confirmed to be under 18, the account will be permanently closed and all funds returned to the original payment source (bKash, Nagad, Rocket, etc.) minus any winnings generated.
lg89 also actively supports parents and guardians in Bangladesh who wish to prevent minors from accessing online gambling platforms. Please refer to the Protecting Minors section below for guidance on parental control tools.
Any player found to be under 18 years of age will have their account permanently closed. Winnings will not be paid out. lg89 takes underage gambling extremely seriously and reports confirmed cases to relevant authorities.
• Bangladesh National ID (NID)
• Valid Passport
• BRTA Driving Licence
Documents must be valid, legible, and show full name + date of birth.
Responsible Gaming Tools
lg89 provides a comprehensive suite of responsible gaming tools that are accessible directly from your account dashboard at any time. These tools are designed to keep you in complete control of your gambling activity — your time, your money, and your experience. All tools are available in English and take effect immediately or within the timeframes specified below.
Deposit Limits
Set a maximum amount you can deposit into your lg89 account over a daily, weekly, or monthly period. For example, you might set a daily deposit cap of ৳5,000 or a monthly limit of ৳50,000. Once your limit is reached, further deposits are blocked until the limit period resets. Reducing a deposit limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period before the new higher limit is applied.
Loss Limits
Define the maximum net loss you are willing to sustain over a set period. If your losses reach the configured threshold within the period, your account is automatically restricted from placing further bets until the period expires. This tool is particularly useful for players who prefer to set a clear financial boundary rather than track their balance manually during a session.
Session Time Limits
Set a maximum session duration. When your session time limit is reached, lg89 will display a notification and — if you choose — automatically log you out of your account. You can configure limits from as short as 30 minutes up to 8 hours per session. Session time limits reset at the start of each new login session.
Reality Check Notifications
Enable periodic pop-up notifications during an active session. At the interval you choose (every 30, 60, or 90 minutes), lg89 will display a summary showing how long you have been playing, your total bets placed, and your net session result. You can choose to continue or end your session from the notification. This tool promotes mindful play without interrupting your experience.
Cooling-Off / Time-Out
Take a short break from gambling by activating a cooling-off period of 24 hours, 48 hours, 1 week, or 1 month. During this period, you will be unable to log in to your lg89 account or place any bets. Your account remains open and your balance is preserved — the cooling-off is a temporary pause, not a closure. To activate a time-out, visit Account Settings → Responsible Gaming → Take a Break.
Activity & Spend History
View a complete history of your deposits, withdrawals, bets placed, and net results over any time period from your account dashboard. Reviewing your actual gambling activity at regular intervals — weekly or monthly — is one of the most effective ways to ensure you are staying within your personal budget and playing within your means.
Log in to your lg89 account → go to Account Settings → select Responsible Gaming. All tools listed on this page are available from that single dashboard section. No need to contact support to activate limits.
Decreasing any limit (deposit, loss, session) takes immediate effect. Increasing a limit requires a mandatory 24-hour waiting period before the higher limit is applied. This asymmetry is intentional — it protects you in moments of impulse.
Our 24/7 English-language support team can assist you in setting up any responsible gaming tool on your behalf. Contact us via live chat from your account dashboard.
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available to lg89 players. If you feel that gambling is having a negative impact on your life — financially, emotionally, or socially — self-exclusion allows you to block yourself from your lg89 account for a significant period of time, giving you the space to step back and seek support without the temptation of continued play.
How Self-Exclusion Works
When you request self-exclusion, your lg89 account is immediately suspended. You will be logged out and will be unable to log back in for the duration of the exclusion period. lg89 will also suppress all promotional communications — including bonus offers, VIP tier notifications, BPL match alerts, and seasonal promotions — for the entire duration of your exclusion.
Self-exclusion periods are available in the following durations: 6 months, 1 year, 3 years, or permanent (indefinite). Once a self-exclusion is applied, it cannot be shortened or reversed before the chosen period expires. This is an intentional safeguard — the cooling-off tool (described above) is the appropriate choice for shorter breaks of up to one month.
Any funds remaining in your lg89 account at the time of self-exclusion can be withdrawn via your registered payment method (bKash, Nagad, Rocket, Upay, or bank transfer). Withdrawal requests submitted during self-exclusion are processed in the normal timeframe. Pending bets placed before the exclusion are settled normally; no new bets can be placed once exclusion is active.
How to Request Self-Exclusion
Self-exclusion can be requested through any of the following channels:
- Account dashboard: Account Settings → Responsible Gaming → Self-Exclusion → Choose period → Confirm.
- Live chat: Contact our 24/7 support team and request self-exclusion. The agent will process your request immediately and confirm by email.
- Email: Write to [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion period. Self-exclusion is actioned within 24 hours of a valid request.
At the end of your self-exclusion period, your account will not be automatically reactivated. You must contact the support team directly to request reactivation, and a mandatory 24-hour reflection period will apply before access is restored. lg89 may also request that you confirm you have sought appropriate support before reactivation is approved for longer exclusion periods.
Once self-exclusion is activated, it cannot be cancelled or shortened. Choose your exclusion period carefully. For short breaks, use the Cooling-Off / Time-Out tool instead.
• 6 months
• 1 year
• 3 years
• Permanent (indefinite)
Promotional communications are fully suppressed during all exclusion periods.
Any balance in your lg89 account at the time of self-exclusion remains yours and can be withdrawn via your registered payment method at any time during the exclusion period.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always immediately obvious — even to the person experiencing it. Being aware of the warning signs is the first step toward taking control. The following indicators may suggest that gambling is moving from entertainment into problematic territory.
The questions below are adapted from widely recognised problem gambling assessment tools. If you answer "yes" to several of these questions about your own gambling behaviour in the past 12 months, we strongly encourage you to use one of lg89's self-management tools or reach out to our support team.
- Do you find yourself betting more money than you originally planned when you started a session?
- Have you tried to cut back or stop gambling but found it difficult to do so?
- Do you feel restless, irritable, or anxious when you are not able to gamble?
- Do you gamble to escape problems, relieve stress, or improve your mood?
- Have you chased losses — that is, returned to gamble again after losing in order to win back what you lost?
- Have you lied to family members or others about the extent of your gambling activity?
- Have you borrowed money, sold possessions, or used funds meant for essentials (rent, bills, food) to finance gambling?
- Has gambling caused significant problems in your relationships, at work, or with your studies?
- Do you spend a significant amount of time thinking about gambling — reliving past wins, planning your next session, or working out how to get more money to bet with?
- Have you ever felt that you need to gamble with increasingly large amounts of money to get the same excitement?
✔ A form of entertainment
✔ Funded from disposable income
✔ Limited to time you can afford
✔ Fun — not stressful
Gambling Should Never Be:
✘ A way to make money
✘ Funded by borrowing
✘ Used to escape problems
✘ A compulsion you cannot resist
If anything on this page resonates with your current experience, act now — not tomorrow. Even a 24-hour time-out can provide the perspective needed to regain control. You can activate a break in under 60 seconds from your account dashboard.
Where to Find Help
If you are concerned about your own gambling or that of someone close to you, please know that help is available and that seeking it is a sign of strength, not weakness. lg89 encourages every player who feels they may have a gambling problem to reach out — whether directly to our support team or through one of the external organisations listed below.
lg89 Responsible Gaming Support
The lg89 support team is available 24 hours a day, 7 days a week, and includes trained welfare staff who are experienced in handling sensitive responsible gaming conversations with empathy and without judgment. You can contact us via:
- Live chat: Available from your account dashboard at any time. Type "responsible gaming" to be connected immediately to a welfare-trained agent.
- Email: Write to [email protected] with the subject line "Responsible Gaming Help". All communications are handled in strict confidence and are never shared with marketing teams.
External Support Organisations
For players in Bangladesh who need professional counselling, therapy, or crisis support beyond what lg89's support team can provide, we recommend reaching out to qualified mental health and addiction support professionals. While Bangladesh does not currently have a dedicated national gambling helpline, general mental health and addiction counselling services are available through:
- National Mental Health Helpline (Bangladesh): Kaan Pete Roi and other NGO-run mental health support services in Dhaka, Chittagong, Sylhet, and other major cities provide confidential counselling.
- Medical professionals: A general practitioner or psychiatrist at any major hospital in Bangladesh (including Dhaka Medical College Hospital, Chittagong Medical College Hospital, or private clinics across Rajshahi, Khulna, and Barisal) can provide referrals to addiction specialists.
- Trusted family members or friends: Sharing your concern with someone you trust is often the first and most important step. You do not need to navigate this alone.
lg89 can also provide a written summary of your recent gambling activity — deposits, withdrawals, bets placed, and session times — to support conversations with a healthcare professional or counsellor. Contact the support team to request this summary.
Live chat: Account Dashboard → Chat
Email: [email protected]
Subject: "Responsible Gaming Help"
Response guaranteed within 1 hour for welfare-flagged queries.
Problem gambling is more common than most people realise, and it can affect anyone regardless of income, background, or experience. Seeking help early leads to significantly better outcomes. lg89's welfare team is trained to listen without judgment and connect you with the right resources.
Protecting Minors
lg89 is an adults-only platform. We are deeply committed to ensuring that minors — individuals under the age of 18 — cannot access real-money gambling services on our platform. Beyond our own strict age verification procedures, we actively encourage parents and guardians in Bangladesh to take additional steps to prevent underage access to online gambling content.
Steps Parents and Guardians Can Take
If you share a device or a household internet connection with minors, we recommend the following precautions to reduce the risk of a child accessing gambling websites or apps:
- Use parental control software: Install reputable parental control applications on shared devices. These tools can block access to gambling-related websites and apps at the network or device level. Popular options compatible with Android and Windows devices commonly used in Bangladesh include Google Family Link, Qustodio, and built-in parental controls in most modern routers.
- Never share account credentials: Your lg89 username and password must not be shared with anyone, including family members. If you suspect a minor has accessed your account, contact the lg89 support team immediately.
- Log out after every session: Always log out of your lg89 account when you finish playing, especially on shared or family devices. Do not use the "remember me" or auto-fill password features on shared devices.
- Secure payment methods: Keep your bKash, Nagad, Rocket, or bank account credentials private. Minors should not have access to payment methods linked to your lg89 account.
- Have an open conversation: Talk to children and teenagers in your household about the risks associated with gambling. Early education is one of the most effective protective measures available.
Reporting Suspected Underage Access
If you have reason to believe that a minor has registered an account or placed bets on lg89 — whether using your identity, their own fraudulent identity, or any other means — please report this immediately to the lg89 support team via live chat or by emailing [email protected] with the subject line "Underage Access Report". All such reports are treated as urgent and investigated within 24 hours. The implicated account will be suspended immediately upon receipt of the report, pending investigation.
Report it immediately:
Email: [email protected]
Subject: "Underage Access Report"
The account will be suspended within minutes of a confirmed report. We take all such reports extremely seriously.
• Google Family Link (Android)
• Qustodio (cross-platform)
• Router-level content filtering
• Windows Family Safety
These tools can block access to gambling websites across all browsers on a shared device.
Contact Our Responsible Gaming Team
lg89's responsible gaming team is a dedicated group of trained welfare professionals available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Durga Puja, Independence Day (March 26), and Victory Day (December 16). No matter when you reach out, a qualified member of our team will respond promptly and with the discretion your situation deserves.
All responsible gaming communications are handled separately from our general customer service queue and are flagged as high-priority. Your privacy is fully protected — details of your responsible gaming interactions are never shared with our marketing, promotions, or VIP management teams. Please see the lg89 Privacy Policy for full details on how your data is managed.
Whether you want to activate a tool, ask a question about your options, request your gambling activity history for a healthcare professional, report a suspected underage account, or simply talk through your concerns — we are here to help. You do not need to be in crisis to reach out. Our team is equally available for preventative conversations as it is for urgent welfare interventions.
Live Chat
Available 24/7 from your account dashboard. Type "responsible gaming" to be routed to a welfare-trained agent immediately.
Email Support
Send your query to [email protected] with subject "Responsible Gaming Help". Response within 1 hour for welfare queries.
Activity Report Request
Request a full summary of your gambling activity — deposits, bets, session times — to share with a healthcare professional or counsellor.
Self-Exclusion Request
Contact our team at any time to request immediate self-exclusion. Your account will be suspended within minutes of a confirmed request.
Available 24/7 — 365 days a year, including all Bangladesh public holidays.
All welfare-flagged queries are prioritised above general support requests and acknowledged within 1 hour.
Responsible gaming conversations are never shared with marketing or promotional teams. Your interactions with our welfare team are treated with complete confidentiality in accordance with the lg89 Privacy Policy.
Enjoy lg89 Responsibly
Now that you are familiar with lg89's responsible gaming tools and commitments, explore our platform with confidence. Set your limits, play within your means, and enjoy the best of BPL cricket betting, premium slots, and live casino — all in a safe and secure environment built for Bangladesh.